Privacy Policy
At Retake Control | Solution Focused Psychotherapy, your privacy is very important to us. This policy outlines how we collect, use, and protect your personal data when you visit our website or book our services.
Information We Collect
- Personal details such as your name, email address, and phone number when you contact us or complete forms.
- Basic technical data collected by our hosting provider (e.g. IP address and user‑agent) in standard server logs for security and reliability.
How We Use Your Information
- To respond to enquiries and provide therapy services.
- To improve website functionality and user experience.
- To comply with legal or regulatory requirements.
Our Legal Bases for Processing
- Contract – to provide the services you request and respond to enquiries.
- Legitimate interests – to operate, secure, and improve our website.
- Consent – where you choose to receive optional communications.
Data Retention
We keep personal data only for as long as necessary for the purposes set out in this policy. Enquiry emails are retained as part of routine business records; routine server logs are typically kept for a short period by our hosting provider for security and diagnostics.
Data Sharing & Security
We do not sell your personal data. We use trusted service providers to help us run this website and deliver our services (for example, website hosting and delivery by Netlify, and email services). These providers only process your data on our instructions and with appropriate safeguards in place.
International Transfers
Some service providers may process data outside the UK/EEA. Where this occurs, we rely on appropriate safeguards such as Standard Contractual Clauses or equivalent measures.
Your Rights
Subject to applicable law, you may:
- Request access to the personal data we hold about you.
- Request corrections to inaccurate information.
- Request deletion of your data (where applicable).
- Request restriction of processing in certain circumstances.
- Object to processing based on legitimate interests.
- Request a copy of your data in a portable format.
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you are concerned about how your data is handled.
Cookies
We do not use analytics, advertising, or tracking cookies. Our site operates without non‑essential cookies. Standard server logs may be kept by our hosting provider (Netlify) for security and performance purposes.
Contact Us
Data controller: Retake Control
If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
Email: Lisa@retake-control.co.uk
Last updated: November 2025